Your refund will either be credited to the original purchaser’s credit card or .Cent account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through .Cent. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
Please email firstname.lastname@example.org if you could like to return an item you have purchased from the .Cent Shop.
Please note we can only exchange items for a different size.
If you have received an item as a gift, you may exchange it for .Cent credit (we will send you a credit reference number) and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.